An opportunity has arisen for a discreet House Manager to support a high net-worth family in their Berkshire and London homes, as well as travelling occasionally to their additional UK properties. This is an exciting role for an experienced, or aspiring, House Manager who has a proven track record in private households, excellent leadership skills, and a drive to ensure high standards at all times. It is a really exciting and very rare opportunity for Head Housekeepers or Head Butlers who are looking to step up and progress their careers into a more senior position within the household.

You will oversee a small team of Housekeepers, managing their daily workload, ensuring their work is of a high standard, and that they are all working at optimal efficiency. You will also manage all administration and organisation for the properties, including inventories, maintenance schedules and contractors, procurement, and utility bills. Additional skills in hosting guests and events, service and packing will also be required.

You will be a proactive self-starter, who is able to work autonomously with little direction. A management role, you will be a natural leader who is able to manage and delegate effectively, whilst also happy to be hands-on when required. You should be highly discreet, trustworthy, and be able to remain calm and professional at all times. With a kind and friendly disposition, you will naturally have a warm and welcoming approach.

Previous experience is essential for this position as our clients are looking for a long-term commitment. You will also be a confident driver with a valid UK driving licence, and be happy to drive between residences regularly.

Usual hours of work are 40 hours per week, Monday to Friday, with flexibility when necessary for the proper fulfilment of duties, or to meet unexpected or urgent demands.

Additional benefits include lunch, a generous pension, private health insurance, 25 days of annual leave with annual increases (plus bank holidays), a retail discount scheme, as well as other fantastic perks.

KEY RESPONSIBILITIES:
• Take primary responsibility for all residences, including all maintenance requirements, project oversight and general day-to-day running
• Lead the housekeeping and gardening teams to ensure the highest levels of cleanliness and customer service, ensuring continual improvement
• Ensure all contents of properties are adequately cared for and inventories maintained
• Ensure all residence moves are planned for and correctly resourced, including consideration for pets, vehicles, luggage, transport etc.
• Ensure all teams are supported, adequately trained and well managed
• Run relevant housekeeping budget including all ordering requirements, oversight of utility bills
• Support and welcome guests and visitors as appropriate,

ESSENTIAL CRITERIA:
• Experience of dealing with the upkeep of residences
• Experience of dealing with VIPs
• Ability to manage, prioritise and action a large number of tasks
• High standards of customer service
• Excellent organisational skills and proven ability to lead small teams
• Confidence when dealing with a broad spectrum of people
• Proven ability to maintain confidentiality and exercise absolute discretion, at all times
• Ability to gain the trust
• Proven ability to work calmly
• Accurate with superb attention to detail
• Flexible and proactive approach
• Valid UK driving licence
• Excellent checkable references