HEAD OF GUEST SERVICES / NIGHT CONCIERGE


Reference Number
HG112
City
London
Country
United Kingdom
Salary From
£30000.00
Salary To
£32000.00
Salary Period
annum
Salary Information
Depending on experience
Job Type
Permanent
Job Hours
Full-time
Internal ID
313
Vacancy Category
Private household

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HEAD OF GUEST SERVICES / NIGHT CONCIERGE

We have an amazing new role for an experienced concierge professional to join an ultra-high net worth family as their Head of Guest Relations at their large Mayfair property. Working night-shifts, 4 days per week, this role is providing a highly level of concierge service to the family and their regular guests to ensure their stay is highly pleasurable and all of their needs are met. Duties include, providing 6* customer service, restaurant bookings, arranging transportation, organising appointments, assisting with any requests of the family and their guests, general administration.

This is a household where exceptionally high standards are required at all times, and this role requires a hardworking and diligent individual who is happy to muck-in to ensure all of the principal’s needs are met.

This role is a live-out position, 4 night per week (8pm to 8am), usually Monday-Thursday, however, flexibility is required at times.  

KEY RESPONSIBILITIES
- Offering 6* service at all times to family and guests. 
- Dealing professionally and efficiently with all requests in a timely manner.
- Making restaurant reservations, managing appointment, arranging transportation etc.
- Greeting family and guests on arrive, and wishing them farewell on departure.  
- General administration
- Additional duties as required

ESSENTIAL CRITERIA
- Previous concierge experience
- Excellent customer service skills.
- High attention to detail
- Hardworking with a ‘can-do’ positive attitude
- Flexible approach to tasks
- A strong multi-tasker
- London-based
- Fluent spoken English
- Great teamwork skills as well as the ability to work autonomously
- Excellent checkable references

 
If this sounds of interest, and you meet the essential criteria, please apply within or get in touch to find out more.

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