We have an amazing new role for an experienced concierge professional to join an ultra-high net worth family as their Head of Guest Relations at their large Mayfair property. Working night-shifts, 4 days per week, this role is providing a highly level of concierge service to the family and their regular guests to ensure their stay is highly pleasurable and all of their needs are met. Duties include, providing 6* customer service, restaurant bookings, arranging transportation, organising appointments, assisting with any requests of the family and their guests, general administration.

This is a household where exceptionally high standards are required at all times, and this role requires a hardworking and diligent individual who is happy to muck-in to ensure all of the principal’s needs are met. Being a confident driver with a full, clean UK driving license is essential for this role.

This role is a live-out position, 4 night per week (8pm to 8am), in rotation with another Night Concierge.
DUTIES TO INCLUDE BUT NOT LIMITED TO:
• Offering 6* service at all times to family and guests
• Dealing professionally and efficiently with all requests in a timely manner
• Making restaurant reservations, managing appointments, arranging transportation etc.
• Greeting family and guests on arrive and wishing them farewell on departure
• General administration
• Ad-hoc driving and errand running
• Additional duties as required

ESSENTIAL CRITERIA:
• Previous concierge experience
• Excellent customer service skills
• High attention to detail
• Hardworking with a ‘can-do’ positive attitude
• Flexible approach to tasks
• A strong multi-tasker
• Knowledge of events and restaurants
• London-based
• Fluent spoken English & right to live and work in the UK
• Full, clean UK driving license
• Great teamwork skills as well as the ability to work autonomously
• Excellent checkable references

If this role sounds of interest and you meet the essential criteria, then please apply within, or get in touch to find out more.